tayaevo Frequently Asked Questions

You must be at least 21 years old to register and play on tayaevo. This is a strict PAGCOR regulatory requirement for all online gaming platforms in the Philippines. tayaevo conducts identity verification on all accounts, and any account found to belong to someone under 21 will be immediately closed with deposits returned.

tayaevo accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, UMID, SSS or GSIS card, Driver's License, Philippine Passport, PRC ID, and Voter's ID. A clear photo or scan of the front and back is required. In some cases, a selfie alongside your ID may also be requested to confirm identity.

No. tayaevo strictly allows one account per person. Duplicate accounts are a violation of the tayaevo Terms and Conditions and will result in all accounts being permanently closed. Any bonuses or winnings accumulated across duplicate accounts will be forfeited. If you have accidentally created a second account, contact support immediately.

On the tayaevo Login page, click "Forgot Password" and enter your registered mobile number or email address. An OTP will be sent to your mobile number. Enter the OTP, then create a new password. The reset process takes about two minutes. If you no longer have access to your registered mobile number, contact tayaevo live chat support for assisted account recovery.

To close your tayaevo account, log in and go to Account Settings, then select "Close Account." Any remaining withdrawable balance must be requested before closure is finalised. Note that self-exclusion is available as an alternative to full closure if you want to take a break rather than permanently leave tayaevo. Contact live chat support if you need assistance with either option.

GCash deposits on tayaevo are credited instantly in most cases — typically within 30 seconds to 2 minutes of completing the payment on your GCash app. If your deposit has not reflected in your tayaevo balance after 10 minutes, take a screenshot of the GCash transaction confirmation and contact tayaevo live chat support with the reference number.

Yes, Maya (formerly PayMaya) is a fully supported deposit and withdrawal method on tayaevo. The process is the same as GCash: select Maya at the cashier, enter your amount, and complete payment through your Maya app. Deposits via Maya are generally credited within 1–5 minutes. The minimum deposit amount via Maya is ₱100.

Yes. tayaevo supports bank transfers via major Philippine banks including BPI, BDO, and Metrobank, as well as other InstaPay and PESONet-connected banks. Bank transfer deposits typically take 15 minutes to 1 business day to credit depending on your bank and the transfer method used. Use your tayaevo account reference number as the transfer remarks.

GCash withdrawals from tayaevo are processed within 5–30 minutes during normal operating hours for verified accounts. If your account has a pending KYC verification or an active bonus with incomplete wagering requirements, the withdrawal may be held until these are resolved. Withdrawal requests submitted late at night may occasionally process the following morning.

Yes, the minimum withdrawal amount on tayaevo is ₱200 for GCash and Maya withdrawals. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no withdrawal fee charged by tayaevo itself — any fees that apply are charged by the payment provider on their end. Check your GCash or bank app for applicable fees.

Common reasons for a delayed tayaevo withdrawal include: pending identity verification (KYC not yet completed), an active bonus with unmet wagering requirements, a withdrawal amount that has triggered a routine AML review, or a technical issue with your payment provider. Log in and check your account notifications for the specific reason, or contact tayaevo live chat support for a status update.

Yes. All slot, RNG table, and arcade games on tayaevo use certified Random Number Generator (RNG) technology that has been independently audited for fairness. Live casino games use real physical equipment — actual cards, roulette wheels, and dice — managed by professional live dealers. Game results cannot be influenced by tayaevo or any player. In the event of a technical error during a game round, the round is voided and stakes are returned.

RTP (Return to Player) varies by individual game and provider. Most JILI slots available on tayaevo have RTPs ranging from 96% to 98.5%, which is competitive by industry standards. The specific RTP for each game is disclosed by the game provider and can typically be found in the individual game's information panel before you start playing.

Yes, tayaevo is fully optimised for mobile play on both Android and iOS devices. The tayaevo platform is a mobile-responsive website, meaning you can play directly from your browser without needing to download a separate app. Simply visit tayaevo.co on your phone's browser, log in, and the full game lobby loads in a mobile-friendly layout.

Wagering requirements are the number of times you must bet a bonus amount before it can be withdrawn as cash. For example, a ₱500 bonus with a 20x wagering requirement means you must wager a total of ₱10,000 before the bonus converts to withdrawable balance. tayaevo displays the remaining wagering requirement for any active bonus in your account dashboard in real time.

Yes, all tayaevo bonuses have an expiry period specified in the individual promotion's terms. If wagering requirements are not completed within the stated time limit, the bonus and any associated winnings are forfeited automatically. The expiry date and remaining time for any active bonus are displayed in your tayaevo account dashboard under "My Bonuses."

No. The bonus portion of your balance is not withdrawable until wagering requirements are fully completed. However, you can request withdrawal of any real-money balance (funds you deposited that are not tied to a bonus) at any time. If you wish to cancel an active bonus before completing wagering, contact tayaevo support — note that the bonus and any related winnings will be removed from your balance upon cancellation.

Yes, tayaevo rewards regular Filipino players through its loyalty program. As you play, you accumulate loyalty points that can be exchanged for bonus credits, cashback, or other rewards. Higher tiers of the tayaevo loyalty program unlock benefits such as dedicated account management, faster withdrawal processing, and exclusive promotions. Details are available in the promotions section of your tayaevo account.

Log in to your tayaevo account and navigate to Account Settings, then select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits. Limit reductions apply immediately. If you want to increase a previously set limit, a 24-hour cooling-off period applies before the increase takes effect — this is a deliberate player protection measure.

To self-exclude, go to Account Settings and select "Responsible Gaming," then choose "Self-Exclusion." You can select a temporary exclusion period (6 months, 1 year, or 5 years) or a permanent exclusion. Self-exclusion requests are processed within 24 hours. During the exclusion period, you will not be able to log in or receive marketing communications from tayaevo. Contact live chat support for immediate assistance.

If you feel your gaming habits are becoming a concern, tayaevo encourages you to use the responsible gaming tools available in your account — deposit limits, cooling-off periods, and self-exclusion. tayaevo's support team is available 24/7 via live chat and trained to handle these conversations confidentially. For professional support, consider reaching out to a qualified counselling service in the Philippines that specialises in gambling-related concerns.

tayaevo customer support is available 24 hours a day, 7 days a week via live chat on the tayaevo platform — look for the chat icon on the bottom right of the screen once you're logged in. For written inquiries, you can email the support team at [email protected] (plain text — not a clickable link). Response times for email are typically within 24 hours. Live chat responses are usually within a few minutes.